All Cleaning Services – Terms and conditions

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE OR MAKING A BOOKING YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.

Pricing

• We use national average room sizes when calculating the price over the telephone.
• The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.
• For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

Access

• The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £50 non-refundable fee.
• The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £50 non-refundable fee.
• Please make sure you switch off your AGA oven or set the heat to minimum from the previous day in order for us to clean it without any risk of injury.
• Please provide access to the property in order our window cleaning technician to dry the windows by hand.

Payment

Payments associated with services provided are arranged by the methods listed below, as follows:

• I. Cash payment
• II. Bank transfer payment
• III. Card payment
• IV. Cheque payment

Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes.

I. Cash payments

• I. 1. Cash payment is accepted upon completion of the requested work, directly to the company personnel.
• I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
• I. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised with all necessary details.
• I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised with all necessary details.
• I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.

II. Bank transfer payments

• II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
• II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
• II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities is acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• II. 2.a. Services valuing £400.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).
• II. 2.b. Our company holds a credit limit of £400.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.

III. Card payments

• III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking.
• III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking.
• III. 1.b. In cases where card details are not pro
• III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of a transaction fee. The transaction fee values a flat rate of GBP 3.50 for a single transaction. The transaction fee is applied on top of the quoted amount for the service. For regular domestic cleaning, the transaction fee for card payments values GBP 1.50 for a single transaction.
• III. 3. Card transactions are processed on the day of the service.
• III. 4. In cases where card payment fails, customer is promptly informed by the company. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the cusomer by email. Payment is expected within time frames, stated in Point II. of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

IV. Cheque payments

• IV. 1. Cheque payments are arranged upon service completion directly to the company personnel. The cheque is composed following instructions from the company technician on site. Information in regard to the cheque payment containing invoice and payment instructions can also be provided by email, if such information is requested by the customer.
• IV. 2. Cheques can be posted within a time frame of 5 working days for private customers and 15 working days when payments are associated with corporate customers, agencies and any type of business registered entities.
• IV. 3. In cases where the conditions in point IV.1. and IV.2. of our Payment terms and conditions are not met, our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

Cancellations

• The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a 50GBP cancellation fee.
• We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
• The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Claims

• No refund claims will be considered once the cleaning service has been carried out.
• All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
• The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
• In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.
• While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
• The Company may require entry to the location of the claim within 24 hours to correct the problem.
• We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
• The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
• We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
• Insurance Any work undertaken us is covered by a Public Liability Insurance.
• We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
• Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.
• Our Basic or Professional Gardening services do not include waste collection. That is a separate service we offer – please see the junk removal page.
• We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.
• Carpet Cleaning booked along with End of Tenancy Cleaning is not part of the 48 hours guarantee that applies for End of Tenancy Cleaning.

Regular domestic cleaning service

• Our customers can pay cash directly to the cleaner after each visit or with Standing Order, upon request.
• If company account is used for payment, the client should write down their names, full address and post code of property in the reference field.
• Should a meeting with the cleaner is required by the customer, this should be paid in £10, to cover travel and time expenses.
• We require all cleaning materials, equipment and detergents to be provided by our clients.
• All cleaning appointments should be booked for the same day and time of the week for every appointment.
• We cannot reschedule any regular services. We have no availability to send a cleaner at a time and day different than the scheduled.
• If the customer has to cancel the service, he/she should do so at least 24 hours prior to the cleaning appointment. Failure to contact us will result in a cancellation fee equivalent to the full charge of the service.
• Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service.
• Any appointments of 2 hours should be scheduled for the afternoon.
• The customer is responsible for providing access to the property at the scheduled time.
• Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.

Special Offer Conditions

• Promotional offer cannot be combined with other offers or discounts.
• Promotional offer does not apply for minimum charges.
• Promotional offer does not apply for junk removal services.
• If you have any questions relating to these Redeem conditions please contact us.
• Promotional offer applies for all new bookings above £100.
• Certain surcharges can apply for specific areas due to limited and/or no parking, difficult access or time to reach.